Who we are
Suggested text: Our website address is: https://goldeneaglefurniture.co.uk.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Shipping Policy
1. Delivery Areas
We currently deliver within the United Kingdom mainland. For international shipping requests, please contact us prior to placing your order to confirm availability and pricing.
2. Processing Times
All orders are processed within 2–5 business days. Orders are not dispatched on weekends or public holidays. In the event of high order volumes, processing times may be slightly delayed.
3. Delivery Times
Estimated delivery times will vary depending on the size and type of furniture purchased:
Small items: 3–7 business days
Large furniture items: 6-8 weeks
Delivery timeframes are estimates and not guaranteed.
4. Delivery Charges
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Any additional charges (such as remote area surcharges) will be clearly communicated before order confirmation.
5. Delivery Conditions
Customers must ensure that:
Accurate delivery details are provided at checkout
Someone is available to receive the delivery
Adequate access is available for large furniture items
We are not responsible for delivery failures due to incorrect information or access restrictions.
6. Damaged or Missing Items
If your order arrives damaged or incomplete, you must notify us within 48 hours of delivery. Photographic evidence may be required to process any claims.
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Returns & Refunds Policy
1. Returns Eligibility
We accept returns within 14 days of delivery, subject to the following conditions: Items must be unused and in their original condition
Items must be returned in original packaging, including all components and accessories
Proof of purchase must be provided
We reserve the right to refuse returns that do not meet these criteria.
2. Return Costs
All return shipping costs are the responsibility of the customer. We do not provide prepaid return labels unless the item is faulty or incorrectly supplied.
3. Non-Returnable Items
The following items are non-returnable:
Custom-made or made-to-order furniture
Items that have been assembled, altered, or used
Clearance or final sale items
4. Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
Original delivery charges are non-refundable unless the return is due to our error.
5. Faulty or Incorrect Items
If you receive a faulty or incorrect item, you must notify us within 48 hours of delivery. In such cases:
* We will arrange collection or replacement at no additional cost
* A full refund or exchange will be offered where appropriate
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**Terms & Conditions**
By placing an order with us, you agree to the following terms:
1. All products remain the property of the company until full payment has been received.
2. Delivery dates are estimates and may be subject to delays outside our control.
3. Risk in the goods passes to the customer upon delivery.
4. It is the customer’s responsibility to inspect goods upon delivery and report any issues within the specified timeframe.
5. We reserve the right to amend this policy at any time without prior notice.
For any queries regarding shipping or returns, please contact our customer service team.